Terms of Service

By creating an account or using Navigrate, you agree to these Terms of Service. If you don't agree, don't use the service.

Navigrate is dispatch scheduling software for field-service businesses. It estimates drive times between jobs and flags appointments with an unusually long drive. Drive-time estimates are based on straight-line distance and an average speed assumption — they are estimates, not guarantees, and should be used as a planning aid rather than a precise routing calculation.

You're responsible for keeping your login credentials secure and for all activity under your account. You must provide accurate information and keep it up to date. You're responsible for the accuracy of the technician and client data you enter.

New accounts get a 14-day free trial with full features for up to 3 technicians, no card required. After the trial, continued use requires choosing one of Navigrate's paid plans, which differ only by how many technicians you can add — every plan includes the full feature set. Payment is processed through Stripe; by subscribing you authorize recurring charges to your payment method until you cancel. Payment processing is handled entirely by Stripe — Navigrate does not receive or store your card details. You can update payment methods, change plans, or cancel anytime from the Billing Portal, linked from the Plan page in the app. When you cancel, your plan stays active until the end of your current billing period. Except for the annual-plan guarantee below, we don't offer prorated or partial refunds, including for monthly plans.

If you start on an annual plan, it comes with a 14-day money-back guarantee. If you request a refund by emailing info@navigrate.com within 14 days of that first annual payment, we'll refund that payment in full and cancel the subscription. The guarantee doesn't apply to renewals or to switching an existing monthly plan to annual.

If a charge looks wrong, email info@navigrate.com and we'll sort it out.

You agree not to:

• Use Navigrate for any unlawful purpose.
• Attempt to gain unauthorized access to other accounts or our systems.
• Interfere with or disrupt the service's operation.
• Reverse-engineer or resell the service without our written permission.

You (or your business) own the technician and client data you enter into Navigrate. We process it on your behalf to provide the service, as described in our Privacy Policy. You're responsible for having the right to store your customers' contact information and for complying with applicable privacy law in how you collect and use it.

Navigrate relies on third-party services to function, including the Google Maps Platform for geocoding and mapping, and Stripe for payment processing. Your use of Navigrate is also subject to those providers' own terms.

Navigrate is provided "as is" without warranties of any kind. We do not guarantee the accuracy of drive-time estimates, uninterrupted availability, or that the service will be error-free. To the maximum extent permitted by law, Navigrate is not liable for indirect, incidental, or consequential damages arising from use of the service.

You may cancel your account at any time. We may suspend or terminate accounts that violate these terms or that we reasonably believe pose a security risk to the service or other users.

These terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein.

We may update these terms from time to time. If we make material changes, we'll notify account holders directly where appropriate.

Questions about these terms can be sent to info@navigrate.com.