What field service software costs

The prices are not the problem — the units are

Ask what a field-service tool costs and you get a number. Ask what it costs you and it depends entirely on what the vendor counts. Across the tools a small shop usually shortlists, there are at least five different billing units in play:

• Per user. Jobber and Housecall Pro. The price rises as you add office staff and technicians to the account.
• Per job. ServiceM8 bills by how many jobs you create in a month, with unlimited users on every paid plan.
• Per route. GorillaDesk prices by the number of routes you run, with unlimited admin users.
• Per technician, on request. ServiceTitan publishes no prices at all; its pricing page says pricing is per technician and asks you to request a quote.
• Flat, by crew size. Navigrate, and it is the model we chose deliberately — see below, where we also say what it costs you.

Two shops with identical headcounts and wildly different job volumes will find completely different tools cheapest. That is the whole difficulty, and no comparison table sorted by starting price will tell you about it.

Where each one starts

Entry prices, read on each vendor's own pricing page in September 2026 and dated in the sources below. All are monthly-billing, no-commitment prices; annual billing is lower, and several of these pages show you the annual figure first. These move, so check before you decide.

• ServiceM8 — a free tier covering 30 jobs a month for one user, then $29/mo for 50 jobs. Unlimited users on every paid plan.
• Connecteam — free for up to 10 users on its Small Business plan; the Operations Hub starts at $35/mo for the first 30 users.
• Jobber — Core at $49/mo for a single user. Routing and GPS are not on Core; they start higher up the range.
• Housecall Pro — Basic at $79/mo for one user. Routes and a GPS map start on Essentials; one-click route optimization is on the top plan.
• GorillaDesk — $49/mo for one route on Basic; $149 by three routes.
• ServiceTitan — no public pricing. Built for larger contractors; expect a quote and a sales conversation.

Three things that move the real total

Who counts as a user

On per-user pricing, the office matters as much as the trucks. A three-truck shop where the owner and a part-time scheduler both need logins is a five-user account, not three.

Add-ons

Several vendors price features separately from the plan — things like call answering, marketing tools or SMS. They are easy to miss when comparing headline prices and they are usually the difference between the quote and the invoice.

Annual commitment

Yearly billing is discounted, but far less evenly than the marketing suggests, and the deepest discounts sit on the cheapest plans. Jobber comes down about 40 percent on its entry plan, tapering to 20 on its top one. Housecall Pro runs about 25 percent down to 9. Connecteam is about 18 percent, GorillaDesk about 8, and ServiceM8 advertises no annual option at all. Where the discount is real it is real money, but it is also a year of commitment to a tool you have used for a fortnight. Paying monthly through your first season and switching to annual once you are sure is rarely the wrong call.

How to actually compare

1. Count your real users, office included, not just trucks.
2. Count a normal month of jobs. This decides whether per-job pricing helps or hurts you.
3. Write down the one feature you are buying for. Then find which tier it is actually on, for each vendor.
4. Price twelve months at that tier, with add-ons, monthly billing.
5. Only then compare the totals.

It is tedious and it takes about half an hour. It also routinely changes which tool looks cheapest, because the starting prices above range from free to $79 and the twelve-month totals do not rank in the same order.

Where Navigrate sits, plainly

We charge a flat monthly price by crew size: $19/mo for one technician, $29 for up to three, $69 for up to ten and $129 for up to twenty-five, about 30 percent less billed yearly. Every feature is on every plan. There are no per-user fees, no per-job limits and no add-ons.

That model suits a shop whose job volume is higher than its headcount, and where the office does not want to think about seat counts. It suits you less well if you need invoicing, quoting, payments or a CRM, because Navigrate does not do any of those — it is a dispatch board that checks the drive before you book, and nothing else. Several tools on this page are full suites. If you need the suite, buy the suite.

For the detail: Navigrate vs Jobber, Navigrate vs Housecall Pro, or all comparisons. Our own prices are on the pricing page.